When I talk about online reputation management with audiences, I continue to get the questions about how to handle the unfair, unwarranted, or untrue statements that a customer makes against an organization. My first thought is always to say, “you … Continue reading →

When there is an app for everything, and many of them are free, we overindulge at times. Depending on how old you are, you might remember (as I do) the old days when there were very few software applications for … Continue reading →

When I was a kid, we were told that it was critical to learn the three R’s – reading, writing, and arithmetic. Set aside the oxymoronic fact that these do not all start with R, and ask yourself the question … Continue reading →