For decades many organizations and professionals have done business with nameless customers. I was just struck by this fact while working with a new client that “sells” to millions of customers a year – including me – and they have … Continue reading →

I have been looking at examples of companies building social technologies into their Web properties, and software applications the last couple of weeks and I am really impressed. For those that use Salesforce.com, the addition of Chatter was the first … Continue reading →