Let’s finish up our conversation on putting the practice of Technology R&D into your organization. Just a reminder, the need for this has arisen because technology has crossed the tipping point to the place where it is having a huge … Continue reading →

In decades past, the concept of Research and Development was strictly the purview of companies with a reason to invent new products or raw materials. Today, every company over ten employees better take a page from that history and come … Continue reading →

This is actually a quote my friend Ross Shaffer uses on stage when he speaks, and it is aimed at leaders… I normally get up on stage and berate the leaders in the audience to wake up and get the … Continue reading →

It seems that cash rich companies in the tech space are forever gobbling up younger and smaller organizations. There is actually an eco system of tech startups that are built specifically to be consumed by one of the behemoths (hopefully.) … Continue reading →

For decades many organizations and professionals have done business with nameless customers. I was just struck by this fact while working with a new client that “sells” to millions of customers a year – including me – and they have … Continue reading →

I have been looking at examples of companies building social technologies into their Web properties, and software applications the last couple of weeks and I am really impressed. For those that use Salesforce.com, the addition of Chatter was the first … Continue reading →

When I work with people in the education space, the conversation invariably gets around to the subject of kids in school and the devices they now carry. Some years back there was a lucky handful of K thru 12 students … Continue reading →

Time was, you made your reputation over many years, and only people that came in contact with you, or those close to you, would have any idea what that reputation might be. We first got indoctrinated into the reputation culture … Continue reading →

So do you believe yet? In the space of a few weeks, the Huffington Post – which is a blog – sold for over $300 million, a few countries in the Middle East have revolted using Facebook and Twitter as … Continue reading →

When I talk about online reputation management with audiences, I continue to get the questions about how to handle the unfair, unwarranted, or untrue statements that a customer makes against an organization. My first thought is always to say, “you … Continue reading →